Return Policy

To provide good quality products with reasonable price, we don’t support unconditional refund, which results in high cost and high selling price. But please feel free to contact us if you have problems with your order.

Returns

If you are eligible for a refund, items must be returned within 14 days from the receipt. All returned items must be in new and unused conditions, with all original tags and labels attached.

Return Process

• Step 1. To return items, please send a mail to us at service@aquaseam.com. We will send you a printable slip, which contains the return address and basic information about your return.
• Step 2. Print the return slip and put it inside your package along with the returned items. If you cannot print the slip, you can just write down the authorization code.
• Step 3. Please send back returned items. We strongly recommend a trackable delivery method to ship your package.

Refunds

• Please allow 1-3 business days to process your return from the receipt of your returned items. If no return is needed, your refund will be issued as soon as possible.
• The refund will go back to the original payment method.